Free returns apply to standard delivery postcodes only
We pride ourselves on the quality of our furniture. Still, it sometimes can be hard for you judge before viewing how a piece might look in a specific room.
If you are not satisfied with your standard purchase, you can take advantage of our 30 Day Satisfaction Guarantee and return your order to us for a full refund. We believe that online shopping shouldn’t involve any risk and that it should be as safe as a purchase from the high street - customers shouldn't have to pay anything for returning items they don’t want.
To make a return, simply contact our Customer Service Team within 30 days of delivery and return the purchased item in its original, unused condition in its original packaging or packaging of the same quality, and you will receive a full refund. Please Note, collections from non-standard delivery areas may incurr a collection fee. For more detailed information about our returns policies, please read our terms and conditions.
- Upon delivery ensure your items are undamaged.
- Inform us that you would like to return your item.
- Ensure the item is in its original condition.
- Return your item in its original or similar quality packaging.
Verify the condition of your items upon delivery - We take ti ... More information
Once your return has been received and inspected in our UK warehouse, usually within 72 hours of receipt, and the merchandise is deemed to be in the same original condition that you received it, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 30 days. Please note that depending on your financial institution, it may take an additional 2-10 working days after your credit is applied for it to be seen on your account.
Note - If your return does not meet any of the latter two requirements (original condition and appropriate packaging), return shipping fees and restocking fees (10% of purchase price), potential repair, cleaning and repackaging fees may be deducted from your refund.
Customer Service Contact Information
Monday - Friday 8 am – 6 pm, Saturday 10 am - 5 pm
Telephone - 0845 089 6465
Email - firstname.lastname@example.org